Archive for the 'Design' Category
We have a new issue of the “Things We’ve Learnt About…” magazine, a regular publication we release each issue of which summarizes the research work of the Socio-Digital Systems team around a particular theme. This one is all about “Search & Web Use” and has been primarily authored by Richard Harper and Sian Lindley, with a LOT of hard work by Nick Duffield, who did all the design work on it.

The digital version is available for free, or you can buy a printed version if you want (they’re really nicely printed, but done print-on-demand so are a little pricey – we don’t make any money from them).
This issue is a summary of the SDS “Beyond Search” theme, focussing on Sian’s “5 Web Modes”, and showcasing various projects that have come out of the work, including Seeds, Cards and our work with Aalto University on “Domesticating Search”. I’m pretty proud of this magazine series, and this is another great issue for us to give out both internally and externally, to showcase what we do.
As a reminder, there are now three issues of the magazine, on Communication, Memory and Search. All of them are available from the here.

I was lucky enough to get a request from the UK’s National Media Museum in Bradford for the use of our Technology Heirlooms prototypes in their new exhibition, Life Online, all about the development of computing and the internet.
The exhibition opened in April, but I only just had a chance to see it in August when I travelled North to Yorkshire for a spot of camping. It’s a great exhibition, with a lot of old bits of technology leading to more contemporary content. A timeline made of glass, embedded in the floor, runs all the way through the gallery, counting off the years next to examples of technology of the time. At the end of the timeline is a glass exhibition case, with our prototypes in them under the banner “Into the Future”. Really nice to see them put to good use.


Microsoft holds an annual design competition for students from around the world who are usually studying either interaction or product design. It’s called the Design Expo. Students work in groups at their school, usually over the spring semester, to a brief that we set and they then select their best team, who travel to Redmond, Microsoft’s home, to present what they’ve done to an audience of employees.
This is the fifth year that I’ve acted as a liaison between Microsoft and a design school in the UK or Europe. I’ve done 2008 [Dundee], 2009 [Dundee], 2010 [Central St Martins Textile Futures] and 2011 [Venice], sharing the load with Tim Regan and Alex Taylor.
This year’s the Royal College of Art represented the UK in Design Expo. We’ve had a long-standing relationship with their world-class Design Interactions program, and this year we liaised with James Augur to help select students to go to Redmond.
I had a preview of the RCA student work earlier in the year, then we picked the two projects to send to Redmond, which were shown at the colleges degree show in early July, before heading to the US. Rather than taking place at the RCA’s “head office” near the Albert Hall, this year the Design Interactions students showed their work over the river at Battersea in a very cool creative space called Testbed 1.
The first of the two student projects we picked for Design Expo was The Superstitious Fund by Shing Tat Chung. Shing has developed a fully working investment fund, but one who’s algorithms for buying and selling are based on superstition. It primarily uses numerology, looking for example for lucky and unlucky numbers, as well as phases of the moon, to decide when to buy and sell. The amazing thing abut this project is that it is fully working. It is trading live on the stock market, has £4000 pounds worth of investment put it in by people from around the world, and includes a contract, stock certificate and every other legal requirement.
This is a classic example of the schools critical approach to design. It both forces us to think about the random nature of the stock market, for example, or the illogical sense that people have of numbers and data, while at the same time being very real.
Shing had a trade board mounted at the degree show, showing live data for the fund. He also presented some of his other projects which all look at superstition and illogicality.
The second student project which went to Redmond was Neil Usher’s beautiful Pareidolic Robot. Related to Shing’s project, Neil’s interests are in human’s capacity to look for shapes, meaning and data in our surroundings where there often isn’t any. According to Wikipedia “Pareidolia is a psychological phenomenon involving a vague and random stimulus (often an image or sound) being perceived as significant.”
Neil built a fully working robotic system, which uses face recognition to look at clouds. He’s got a lovely selection of images that the robot has found, many of which are face like. The robot is beautifully engineered, with two cameras that look like eyes, and can reorient themselves on the end of stalks.
Again, this is a fully realised object, but one that asks questions about our past times, and what it means to do idle activities. Do we feel so much pressure to use all of our time “efficiently” that we might have to give over the pleasures in our lives, like cloud spotting, to some piece of technology?


So that’s the two pieces of work that went to the design expo. You can see the other participants work here. Neil and Shing did a great job compressing their joint presentation down to 10 minutes. Hopefully the video will be up soon.
A few other pieces of work stood out for me from the RCA Degree Show. Here’s some shots:











I’m really delighted to be able to announce that I’ve written a book, entitled The future of looking back and published by Microsoft Press, which deals with the topic of digital legacy, technology heirlooms and other themes close to my heart. It covers a lot of the work that we’ve been doing in Cambridge around memory, reminiscing and so on, as well as including a lot of references to research and design work that I’ve come across that points to new and interesting directions.
The book was announced on the 27th of September as part of Microsoft Research’s 20th Anniversary celebration, and is available for pre-order on Amazon, Barnes & Noble, and O’Reilly. I’m expecting it to be physically released in just a week (Amazon says the 4th of October).

The book is broken down into three broad parts (there’s a pretty extensive preview of the content on Amazon). First, in “Stuff and Sentimentality” I talk about the difference in nature of physical things versus digital things, and the impact that our transition from the world of real to the world of the virtual might have on the way we preserve and pass on our content. In “A Digital Life” I talk generally about lifespans, and key life events (including bereavement), focusing on the role that technology is starting to play in each, particularly with regard to the creation of personal and sentimental digital artefacts. Finally, in “New Sentimental Things” I speculate more on the future and trends in technology and the impact that new directions may have in the way we record, remember and reflect on our past.
My book is the launch title for “ The Microsoft Research Series”, newly announced by Microsoft Press, which kicks off a regular release cycle of books that will focus on making the work of the Microsoft Research Division more accessible. You can read more about the series, as well as a Q&A with me on some of the topics in my book, up on the announcement page for Microsoft Press.
A massive thanks to Devon Musgrave at Microsoft Press for pushing me to write this title, as well as to colleagues and family for their support and encouragement.
Great to see some publicity on DesignBoom for Jenny Lee’s project “Immateriality – The Future Human”. This was a standout from this year’s Textile Futures degree show at Central Saint Martin’s College of Art and Design. This is the course we worked on a couple of year’s ago for Microsoft’s Design Expo.
Jenny imagines digital skin as a virtual overlay, providing a strange, biological anonymity, a morphing mask. In addition to some great research work she had a live demo at the show that used augmented reality to overlay visitors faces with strange, biological growths (see bottom picture).
http://www.jennylee.org.uk
jenny bv lee: immateriality – the future human
"I designed a collection of virtual digital skins that was inspired by morphogenesis and mineral crystalisation processes. a series of radical non-human like aesthetics were fashioned, to engage the public to consider if we have the tools to-redesign ourselves, would we still look, feel and be human? I also worked in collaboration with a company called holition who deal with a range of 3d technologies in particular augmented reality. augmented reality technology blurs the boundaries between the real and the virtual worlds; it superimposes graphics, audio and other sense enhancements over a live view of the world. holition and I designed and developed new ways to utilise and implement the AR to enable a more tactile and tangible response to technology, bridging the gap between the immaterial and material worlds. we translated the digital skins into the technology, and developed face-tracking ar to create a virtual experience that would enable the public to interact and visualise the future technological impact on society and the self."



A lot of the written material that we produce in the research team that I’m a part of is directed very much at an academic audience. Through conferences like CHI and CSCW we build on the research work of others and find out about new efforts going on in our domain of human-computer interaction. That’s as it should be for research.
We’ve been trying to think of some ways to make our work more accessible, though. Partially this is because the busy people who work for Microsoft in the US, building products that we want to help influence, don’t have a great deal of time to read a 10 page academic treatise. They need something a little more…succinct, and to the point. In addition to a focus on Microsoft, we think the subject of our research work is generally and genuinely interesting to a broad audience. We deal with the way people live their lives, and try and gain some understanding of the appropriate way in which technology should play a part. We look for the “human values” that motivate people, particularly in their personal relationships and in the places in which they spend time, then we ask how technology can enhance, rather than undermine, them.
So as part of this effort to make our work more approachable we’ve started a magazine called “Things we’ve learnt about…”, which will focus on succinctly summarizing what we’ve learnt around a particular theme, to provide simple insights into how we think people tick. You can download read about, and download the magazine from our site at:
http://research.microsoft.com/thingswevelearnt

Feel free to print it any way you want, if you want a hard copy. We’ve also made the magazine available through MagCloud, which is another alternative for getting a printed version. They can do a great, glossy print on demand version for you at cost.
The first issue deals with human-to-human communication. We’ve tried to wrap up over 5 years of research and design work in this area to talk about why people communicate. A lot of the focus on communication technologies is on the substance of the message – getting some “data” if you like, from person A to person B. A lot of this issue of the magazine deals with the reasons and methods through which people communicate that have little to do with the message. Sometimes people send message to remind other people that they care about them, for example. The content of the message matters less than the fact that the sender thought about sending it. The magazine is full of little insights like that, that are about the subtle underpinnings that make communication important.
Anyway, hope you like it. Let us know what you think in the comments below. And look for future issues on different themes.
It’s not common for a team at Microsoft Research, a division involved in the academic exploration of all things computer science-like, to have much of a connection to the discipline of design. There are quite a few teams in addition to mine that have designers in them, though, and who take design practice seriously as part of the process of developing and exploring ideas.
So it’s great to get a little recognition from the design community, rather than from the academic one. I’m pleased to say that the Technology Heirlooms work that we’re doing in Cambridge, and which I’ve talked about a lot on this site, just got itself a prestigious design award.
We entered the work in the “Design Research” category for the IDEA 2011 competition, run by the Industrial Design Society of America, and came away with a silver award, which I’m very happy and proud about.
You can see our submission details on the IDEA 2011 site.

For those who are interested, here’s my original PDF submission.

And for good measure, here’s the follow up poster.

Just came across this project by Kristin Grafe, Gene Lu, Russ Maschmeyer and Evinn Quinn at the School of Visual Arts in NY. It’s a beautifully executed example of interaction design looking at the idea of technological heirlooms. Something close to my heart. Project page is here.
Airloom from Kristin Graefe on Vimeo.
Thought I’d do a quick summary of my favourite two talks from yesterday, which, predictably, were the keynotes by Bill Verplank and Lisa Strausfeld.
Bill is one of the original interaction design guys, like Bill Moggridge and Gillian Crampton Smith, who did a lot of foundational work, particularly in eduction, in establishing the discipline. He worked at Xerox, at IDEO and at Paul Allen’s Interval Research group.
The thing I most enjoyed about this talk was how much it was basically just a chat, an unstructured discourse about the history of interaction design, the importance of artefacts and craft. It stumbled a little towards the end (he never really covered everything he hoped – I wish he’d got into schools a little) but that casualness was compelling.
Rather than use slides Bill sat at an overhead camera, sketching with a conte crayon, creating little charts, arrows, triangular figures.
Bill’s sketchbook

Part of a live sketch of Enactive vs. Iconic vs. Symbolic interfaces.

A few things stuck with me in terms of actual content. The emphasis on building and discovering – working with materials. I loved his phrase “designers put things between people and the world”. He described every interaction as being either a map or a path. He talked about the evolution of interaction design in terms of cognitive “mentalities” (from Piaget) three of which are enactive (given kinaesthetics – “doing” – which we’re born with), iconic (representations – “seeing” – which we learn first) and symbolic (Ax=y – “knowing” – which we aspire to as a tool for thinking). This last he equated with command line interfaces. He tied graphical user interfaces with iconic representations. Lastly, he lamented that we’re missing an opportunity to build truly kinaesthetic experiences.
Lisa Strausfeld spoke in the afternoon. She’s now a partner at Pentagram, but I think of her as one of many talented graduates of Muriel Cooper’s Visible Languages Workshop at MIT. I don’t have any shots of this talk because, after a battle of wills with the facilities people, most of it was in semi darkness to show her work in best effect. She showed a combination of examples of her amazing portfolio, tied to examples of driving philosophies.
Briefly, these were:
- Design one solution.
- LATCH – 5 ways of organizing information – Location, Alphabetical, Time, Category and Hierarchy (Lisa added “Network” as a 6th). From Richard Saul Wurman.
- Find, don’t invent (in the context of solutions she talked about how ideas emerged from finding meaning in data).
- Engagement, Context, Reference (“ECR” from Curtis Wong). A way of thinking about drawing in people with content.
- Immersion – people should be IN your designs.
- Information is the interface.
- The interface can make the information more engaging.
- Design a continuous experience.
- Do one thing perfectly. Repeat.
- Be the audience.
Here work has an amazing amount of integrity and continuity to it. You can see the lineage all the way from her work at MIT in 1994 (see Information Landscapes) to the recent Pentagram website redesign.