Perils of CRM, and adoption by SMB

CRM: Trickle-Down Tech. “Not only can it tie each customer’s information together all in one place — making it easy to track complaints, billing problems, order changes and the like — outfits can also set it up to monitor trends, such as shifts in buying patterns in different regions. The temptation is to try to do it all.”
BusinessWeek

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Treemap of Google news

newsmap. “Newsmap is an application that visually reflects the constantly changing landscape of the Google News news aggregator. A treemap visualization algorithm helps display the enormous amount of information gathered by the aggregator.”

marumushi.com

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