September 22nd, 2011 by rbanks
I.T. Departments Lose Their Clout Over Phone Choices
"A survey published on Thursday by Forrester Research shed more light on the phenomenon by showing, for example, that 48 percent of information workers buy smartphones for work without considering what their I.T. department supports. “It’s great for information workers, who buy a device based on their individual working style,” said Matt Brown, a vice president and research director at Forrester Research. “It’s a big challenge for I.T. departments.” In many cases, employers reimburse employees for their phones as part of what are known as “Bring your own device” programs. In others, employees absorb the cost themselves."